Can i Return my item for a Refund or Exchange?
We accept returns of unwanted and unused items within 14 days of receipt in the UK, 30 days for EU and Rest of world.
However due to the hygienic nature of Lashes we will only accept return on unused and unopened lashes. Please visually check the lash is to your liking before you remove it from its packaging. We are unable to refund any lashes that have been worn or removed from the lash tray/case.
How to Return?
Please make the return to the following address below, and make sure to include a note inside the parcel with your order number and that you would like a refund.
Unit 3 Rochester Trade Park
Rochester Airport Industrial Estate
We do ask that you make sure to ask for a proof of postage receipt at the post office with our address on the receipt, just to cover incase of lost goods or damage, as we cannot be responsible with out this if the goods do not reach us.
We only accept returns that are unused and in the same perfect condition sent, we have strict checks and if the product is not in this condition, it is non refundable in any circumstances and will be sent back to you.
How long does a Refund take?
We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or store credit and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment, this can take a further 3-5 working days to reach you.
Do you offer Free Returns?
Unfortunately as a small business, we are unable to offer free returns. We only offer free returns on faulty goods. As stated previously, please hold on to your proof of postage receipt or tracking, as the item goes missing and does not reach us, without this we would be unable to process a return and refund. Shipping on the original order will also not be refunded.